Healthcare Performance Improvement
Making Reliability a Reality in Healthcare
Making Reliability a Reality in Healthcare
Consultant
Steve Kreiser is a Consultant with HPI. Steve is a former FA-18 pilot with over 21 years of leadership and management experience in the US Navy. He has flown over 3,500 accident-free flight hours and made 720 carrier arrested landings, including combat missions in Iraq, Bosnia and Afghanistan. Steve served in numerous positions designed to improve reliability in complex systems, including Naval Training and Operations Procedures Standardization Officer, Quality Assurance Officer, and Safety Officer. While serving as the Air Operations Officer for the Enterprise Carrier Strike Group, he provided leadership for the quality and safety initiatives that led to USS Enterprise and Carrier Airwing One winning the coveted 2008 Department of the Navy Safety Excellence Award. In July 2007, he led, planned, and organized the first-ever landing of a French fighter jet onboard a U.S. aircraft carrier, a safe and flawlessly executed award-winning project that dramatically improved US-Franco relations. He served on numerous aircraft mishap investigation boards and human factors councils tasked with discovering root causes for aviation mishaps. Steve served as a first officer for a major commercial airline, with special training and expertise in Crew Resource Management. He holds a Master of Business Administration and a Master of Science in Management from the University of Maryland University College as well as a Bachelor of Science in Aerospace Engineering from the University of Virginia.
On occasion folks will ask me why we recommend the use of the military phonetic alphabet as a best practice in oral communications, especially compared to the police or fire department alphabets (which are slightly different). As you can imagine, there has been a lot of controversy over phonetic alphabets over the years, dating back to the early 20th century when the widespread use of radio communications necessitated their use to reduce confusion in sound alike words and letters.
Kathy Cubera is the medication safety coordinator at Akron City Hospital, part of the Summa Health System in Akron, OH. Kathy is a member of the Summa Patient Safety Task Force and is passionate about patient safety.
I’m sure all you nurses are familiar with this quote by Florence Nightingale, but I saw it today in our local paper in an ad from Sentara celebrating National Nurses Week:
“I think one’s feelings waste themselves in words: they ought all to be distilled into actions which bring results”
