“It may seem a strange principle to enunciate as the very first requirement in a hospital that it should do the sick no harm.” - Florence Nightingale
Patients and families come with faith that you will restore health, heal wounds or bring happiness. When errors and mistakes result in harm, you fail in your mission. And you fail those you serve.
Patients take it for granted that you will heal without harm but your organization can not take it for granted.
Don’t Harm Me – Heal Me – Be Nice to Me
That’s what your patients want and in that order. Safety is fundamental to your healing mission and the foundation of the exceptional patient experience. When it comes to safety in health care, the only acceptable goal is zero events of harm.
Healthcare Performance Improvement (HPI) provides proven methods for building and sustaining a culture of safety. Our methods are based on reliability science and best practices from high-reliability organizations. HPI provides the experienced-based mentoring your team needs to make these methods work.